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How win 168 Protects Your Privacy

When you open an account with us, your personal information — from your first deposit via DANA, OVO, GoPay or QRIS through to your withdrawal verification — travels…

Encrypted account & payment dataLocal Indonesia payment supportYour data, your control
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REACH OUT ANYTIME

Privacy Questions – How to Contact Us

Team online

Live Chat

Open the chat window in your lobby or on this site. A member of our team responds during business hours, Monday to Sunday, 08:00–23:00 Jakarta time. We can walk you through your data rights right away.

Email Support

Send your privacy request to [email protected]. Include your account username and the specific data you want to review or change. We reply within three business days with confirmation and next steps.

Account Settings

Log in to your account, go to Settings > Profile, and review what we've stored. You can update your email, phone, or other details directly from there without contacting support.

HOW WE KEEP YOU SAFE

Data Security, Cookies and Your Account Access

Encryption & Secure Sockets

All communication between your device and our servers uses TLS encryption.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences.

Third-Party Sharing

We do not sell your data. We share account and payment information only with payment processors (DANA, OVO, GoPay, QRIS…

Data Retention & Deletion

Active account data stays with us while your account is open.

Your Rights & Requests

You can request a copy of all data we hold about you, ask us to correct errors, or request deletion…

Device & Location Data

We log your device type, browser, IP address and login location to detect fraud and verify your identity during withdrawals.

Privacy Questions Answered

Yes. Email [email protected] with the subject 'Data Subject Request' and your account username. We'll send you a copy of all stored data within ten business days. You can also review your basic profile — name, email, phone — directly in Account Settings > Profile anytime after logging in.

Transaction history stays on file for seven years to comply with financial reporting rules where local law permits. Account login history is retained for 90 days. If you close your account, personal identifiers are deleted within 30 days, but transaction records remain for the full seven-year retention period.

Personal details — name, email, phone — are anonymised and deleted within 30 days. Your transaction history stays on record for seven years for regulatory compliance where local law permits. You can request final deletion of any non-essential data before account closure by contacting support.

We share only what's necessary. DANA, OVO, GoPay and QRIS processors receive your payment details to process deposits and withdrawals. Game studios do not receive personal identifiable information; they only see anonymous play data. We never sell your data to marketing firms or brokers.

We ask for a photo ID upload and verify it matches your registered name and date of birth. This prevents fraud and money-laundering. Your ID image is encrypted, stored securely and deleted after 30 days. If verification fails, our support team contacts you directly via the email or phone on file.

We use session cookies to keep you logged in, functional cookies for lobby preferences and analytics cookies to improve site performance. You can disable cookies in your browser settings, but some features like auto-login and saved preferences may not work. Essential security cookies cannot be turned off without affecting account access.

Change your password immediately and contact support via live chat (08:00–23:00 Jakarta time) or email [email protected] right away. Tell us the date and time you noticed the issue. We'll review your login history, reset your account if needed and guide you through next steps to secure it.

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