Reference

Your Account, Your Rules, Our Accountability

When you open an account on win 168, you're entering into a clear agreement that protects both of us.

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win 168 Your Account, Your Rules, Our Accountability
GET HELP NOW

How to Contact Us About These Terms

Team online

Live Chat

Open your account and tap the chat icon in the lobby. Our team responds in English and answers term questions within minutes, any time you're playing.

Email Support

Send queries to [email protected] with your account email. We reply within 24 hours with clarification on policy points and account-specific guidance.

Account Settings

Log in, navigate to Settings > Terms & Account, and view your signed agreement and current policy version. Request a download copy anytime.

YOUR DATA MATTERS

How We Handle Your Information and Account

Data Encryption

All account details, deposit info and withdrawal requests are encrypted end-to-end.

Cookie & Tracking Policy

We use cookies to keep you logged in and track your account activity for fraud prevention.

Account Verification

Before your first withdrawal, we verify your identity and payment method.

Data Retention

We keep account records for 7 years after closure for tax and compliance purposes.

Account Changes

You can update your account email, phone and payment method anytime in Settings.

Dispute Resolution

If you disagree with our terms or a wallet charge, email [email protected] with your account ID and issue details.

Frequently Asked About Our Terms

Deposits credited to your wallet are non-refundable once played or converted to chips. If you have unplayed funds, contact [email protected] within 30 days of deposit. Depends on local law whether refunds apply; we follow Indonesia regulations.

Log in to the home page, tap 'Forgot Password', and follow the reset link sent to your registered email. If you can't access that email, live chat will verify your identity and restore access within 24 hours.

Daily Deposit references depend on your payment method and account age. DANA, OVO, GoPay and QRIS each have their own merchant caps. Withdrawals are capped per method; live chat shows your exact limits when you ask.

Once verified, DANA and QRIS withdrawals clear within 5–30 minutes. OVO and GoPay take 1–2 hours. Bank transfers may take 1–3 business days. Check your transaction history in Settings > Wallet for live status.

No. Multi-accounting breaches our terms and triggers account closure and funds forfeiture. One account per person, verified by email and payment method. Creating duplicate accounts will be detected and banned.

Email [email protected] or use live chat with screenshots of the issue. Our team logs the complaint, checks game logs and wallet records, and responds within 48 hours with findings and any corrective action or refund if warranted.

Log in to Settings > Privacy & Data, select 'Request My Data' or 'Update Information', and follow the prompt. You can also email [email protected] with your account ID. We process requests within 14 days by law.